Oak Tree Health Centre, Tyne Ave, Didcot (10.500 registered patients).

Job Type: 12 months – maternity cover. Full time 37.50 hours per week (we could consider Part-Time hours with a minimum of 24 hours a week). Salary: £40,000 - £45,000 depending on experience.

Responsible to: GP Partners (4 partners).

Due to the requirement of obtaining an enhanced security clearance for this role, we are only able to accept applications from applicants who have been resident in the UK for the last 5 years. We cannot sponsor visa applications for this role.

Are you an experienced and visionary leader in healthcare management? If so, we invite you to be a vital part of our GP practice as a Business Manager. In this crucial role, you will play an instrumental part in driving operational excellence, enhancing patient care, and ensuring the financial health of the practice.

What will I be doing? 

• Operational Oversight: Take the lead in overseeing both NHS and non-NHS activities within the practice, ensuring seamless operations.
• Team Synergy: Cultivate a culture of collaboration and teamwork among staff, fostering a supportive and productive work environment.
• Financial Optimisation: Utilise your financial acumen to optimise performance, identify growth opportunities, and maintain fiscal responsibility.
• Strategic Vision: Provide leadership and direction to achieve the practice's long-term strategic objectives, setting a clear path for growth and success.

What experience do I need?

• Proven experience in healthcare practice management, demonstrating your ability to lead and inspire is essential.
• Experience within and a deep understanding of NHS operations and regulations to navigate complexities effectively.
• Financial acumen and a track record of optimising resources and enhancing profitability.
• Excellent communication and interpersonal skills to engage with both staff and patients.
• You will need to be a great problem solver – no two days are the same.

About us

Would you like to be part of a Practice that value, recognise and celebrate staff members? Who work as a team to provide a high-level service? If yes, Oak Tree Health Centre is the place for you. Oak Tree Health centre promotes a comprehensive team structure without hierarchy and complete transparency in all aspects.

We encourage multi-disciplinary work and support an empowered way of working to remove any workplace constraints. Oak Tree believes in effective collaboration to create an amicable and team-friendly practice.

What perks are we offering in return? 

• 28 days’ annual leave per year plus 8 public holidays *based on a full-time 37.50h per week*.
• 1-week pro-rata study leave.
• Access to training and development opportunities.
• Access to the NHS pension scheme. • Health and wellbeing support.
• Good rail links to London (45 minutes). 
• Social events.
• #LunchIsOnUs once a month.
• Flexible hours and the option to work remotely on some of the job responsibilities.
• We offer plenty of tea, coffee, biscuits, and healthy snacks to keep you going throughout the day.

Job responsibilities

The post holder will:

• Keep abreast of current affairs and identify potential threats and opportunities.
• Contribute to Practice strategy; formulate objectives and research and develop ideas for future Practice development.
• Monitor and evaluate performance of the Practice team against objectives; identify and manage change.
• Develop and maintain effective communication both within the Practice and with relevant outside agencies.
• Prepare and annually update the Practice’s business development plan, and to oversee the implementation of its aims and objectives.
• Assess and evaluate accommodation requirements and manage development and expansion plans.
• Perform the role of Partnership Secretary.
• Take an active role in the work of the local Primary Care Network (Dicot PCN), identifying and delivering new services across the locality.
• Ensure that all activities within the Practice meet the requirements of the CQC at all times. Financial management
• Working together with our finance manager, managing the Practice budget and maximising income.
• Through negotiation with BOB ICB and NHSE, and via the preparation and submission of regular development plans, to ensure the Practice receives an appropriate and equitable allocation of resources.
• Understand and report on the financial implications of contract and legislation changes.
• Manage Practice accounts; submit year-end figures promptly and liaise with the Practice accountant.
• Undertake payments to suppliers etc. in line with credit facilities.
• Manage and reconcile bank accounts; negotiate/liaise with the Practice bank when necessary.
• Manage partners’ drawings.
• Manage and monitor payroll for all Practice staff.
• Manage contributions to the Practice’s pension scheme(s) and maintain appropriate records.
• Manage appropriate systems for handling and recording of cash and cheques and petty cash. Human Resources
• Oversee the recruitment and retention of staff and provide a general personnel management service.
• Handling any disciplinary processes and formal grievances with our HR Director.
• Ensure that all members of staff are legally and gainfully employed. Monitor skill-mix and deployment of staff.
• Manage staffing levels within target budgets. • Develop and implement effective staff appraisal and monitoring systems.
• Support and mentor staff, both as individuals and as team members.
• Implement effective systems for the resolution of disputes and grievances. • Keep abreast of changes in employment legislation.
• Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies).
• Patient services 
• Adopt a strategic approach to the development and management of patient services.
• Ensure service development and delivery is in accordance with local and national guidelines.
• Ensure that the practice complies with NHS contractual obligations in relation to patient care.
• Maintain registration policies and monitor patient turnover and capitation.
• Routinely monitor and assess Practice performance against patient access and demand management targets
• Develop and implement an effective complaints management system.
• Liaise with Patient Participation Groups, both Oak Tree and locality with our Patient services manager. Information management and technology
• Evaluate and plan practice IT implementation and modernisation.
• Keep abreast of the latest development in primary care IT and regularly update the Practice management team.
• Motivate, support and monitor staff in the use of IT; organise, oversee and evaluate IT training.
• Set targets and monitoring standards for data entry and data collection.
• Ensure that the Practice has effective IT data security, back-up, maintenance and disaster recovery plans in place.
• Liaise with BOB ICB regarding systems procurement, IT funding and national IT development programmes.

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this job description, the post-holder will have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They will also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
• Perform the role of Data Protection Officer. Health & Safety The post-holder will implement and lead on a full range of Health and Safety promotion and the management of their own and others’ health, safety and security. All as defined in the Practice’s Health & Safety protocols, Infection Control protocols etc. This will include (but will not be limited to):
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed.
• Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business.
• Routine management of own team / team areas, and maintenance of work space standards.
• Demonstrate due regard for safeguarding and promoting the welfare of all. Equality and diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
• Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional development The post-holder will participate in any training programme implemented by the Practice as part of this employment, with such training to include:
• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the Practice, and will: 

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.
• Work effectively with individuals in other agencies to meet patients’ needs.
• Effectively manage their own time, workload and resources. 
• Ensure that all aspects of the Practice’s clinical work are performed to defined quality standards e.g. QOF, CQC requirements, and that continuous improvement is engendered.

Communication

The post-holder will recognise the importance of effective communication within the team and will strive to: 

• Communicate effectively with other team members.
• Communicate effectively with patients and carers. 
• Recognise people’s needs for alternative methods of communication and respond accordingly. Contribution to the implementation of services

The post-holder will:

• Apply Practice protocols, policies, standards and guidance.
• Discuss with other members of the team how the protocols, policies, standards and guidelines will affect their own work.
• Plan and undertake management and clinical audit as appropriate.