Manipulative behaviour in the workplace has a detrimental impact on team morale, productivity, and overall organisational health. For primary care managers, dealing with manipulative staff can be particularly challenging due to the sensitive nature of the healthcare environment.

Sometimes we all feel that we "can't see the wood for the trees" - we're too close to a situation to view it with any perspective. That's when we need to step away for a while, and away days are a great way of doing this. Use them to build trust, learn new skills, and say thank you!

Every practice manager knows that behind an effective GP practice is a brilliant team. So what can we do to ensure our staff are working together productively to drive the practice forward?