Last week we wrote about the Government’s latest initiative to deliver a package to support GP Practices to deal with the expected demands, and also to respond to the current media headlines of increasing face to face appointments with patients. Since the launch we’ve had a chance to have a closer look at some of the finer details of the document and what it will mean for primary care…

In a small, lean organisation like a GP practice, maximising the potential of every staff member is crucial. Here we look at how to spot, recruit, and develop talent, and how to use the Maximising Potential Conversation Tool.